Refund & Cancellation Policy

Atlas does not offer a free trial. Access to the Service begins immediately upon successful payment.

All subscription payments are non-refundable, except as expressly stated in this policy or required by applicable law. This applies to monthly and annual plans, storage add-ons, camera-connection add-ons, and seat add-ons alike.

By subscribing, you acknowledge that:

• You are purchasing access to a digital service that begins immediately upon payment.
• You have had the opportunity to review the Service's features and pricing before purchasing.

If you are a consumer located in the European Union, the United Kingdom, or another jurisdiction that grants a statutory right of withdrawal for digital services, you generally have the right to withdraw from your purchase within 14 days unless you have expressly requested and consented to immediate access to the Service and acknowledged that you thereby lose your right of withdrawal once the service has been fully performed or begun.

By checking the consent box at checkout and beginning to use Atlas immediately after payment, you expressly request immediate access and acknowledge that your statutory withdrawal right is waived once access has been provided, to the extent permitted by the law of your country of residence. Where local law does not permit this waiver, your statutory rights remain unaffected by this policy.

Note: Atlas is intended for business/professional use by photographers acting in a trade or professional capacity. If you are contracting with Atlas in that capacity rather than as a consumer, statutory consumer withdrawal rights described above may not apply to you.

• You may cancel your subscription at any time from your account settings.
• Cancellation stops future renewals — your current billing period remains active until its end date, and you retain full access until then. We do not prorate or refund the unused portion of a billing period.
• After your subscription ends, your account moves to a read-only/inactive state and the data retention terms in Section 5 apply.

Your account data and uploaded photographs are retained for 30 days after your subscription ends, giving you time to export your content or reactivate your subscription. After 30 days, your data is permanently deleted in accordance with our Privacy Policy.

We may, at our sole discretion, issue a full or partial refund in cases such as:

• A verified billing error (e.g., duplicate charge)
• A prolonged Service outage directly attributable to us that materially prevented use of a paid feature for an extended period
• Cases required by applicable consumer protection law

To request consideration of a refund under this section, contact legal@atlas.saramandic.com with your account details and the reason for your request.

Because payments are processed by Polar.sh as our Merchant of Record, certain billing disputes, invoices, and chargeback processes may also be subject to Polar.sh's own policies. We encourage you to contact us first at legal@atlas.saramandic.com before initiating a chargeback, as chargebacks can result in immediate suspension of your account pending resolution.

Atlas

Email: legal@atlas.saramandic.com